Refund policy

Returns and refunds

If you receive a misprinted, damaged, defective or incorrect product, please contact info@shoprtist.com and include your order number and photographs of the issue. Valid claims resulting from an error in production or fulfilment will be handled at no cost to you.

14-day right of withdrawal

EU consumers generally have the right to withdraw from an eligible purchase without giving a reason within 14 days after receiving the product.

To exercise this right, submit a request through our Request a return page using the email address connected to your order. You will receive confirmation and return instructions. Please do not send products directly to Printful or to any other address before receiving these instructions.

After submitting the withdrawal request, the product must be returned within 14 days. The customer is responsible for the return shipping cost.

Approved returns must be sent to our return address in Finland, which will be provided in the return instructions. Do not return products directly to Printful.

For a full withdrawal, we will refund the product price and the cost of our least expensive standard delivery option. Additional delivery charges for an upgraded shipping method are not refunded. We may withhold the refund until we have received the returned product or evidence that it has been sent.

You may inspect and try on the product as you would in a physical shop. You are responsible for any reduction in value caused by handling or use beyond what is necessary to assess the product’s nature, characteristics and fit.

The statutory right of withdrawal does not apply to products made according to the customer’s individual specifications or clearly personalised for the customer, such as products containing a customer-provided name, photograph or custom design. It may also not apply to sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been opened.

Incorrect address and unclaimed shipments

If an incorrect or insufficient delivery address is provided, or a shipment is left unclaimed, it may be returned by the courier. The customer may be responsible for the cost of reshipping the order after a corrected address has been confirmed.